"Good evening Mr Kohl,
My wife Simone and I have just signed a contract to build our first family home with your company and we would like to share our experience thus far with McCarthy Homes.
We would like to extend our utmost gratitude towards Kepler (and to Ross of course) for assisting us in getting to this point of the construction process.
We had already engaged with the other big companies and even signed and paid a deposit with another builder, but became increasingly dissatisfied with how that project was progressing. This compelled us to continue our search.
After meeting Kepler late one afternoon at the Capestone display, and as he listened to our requirements, he was able to tailor a solution on the spot that immediately made us feel completely comfortable. Simone and I walked away from that first meeting knowing that we were going to build with McCarthy.
At no stage have we felt like we have been 'sold to', rather we feel that Kepler has created a solution for us, and I am not sure if this is company policy, but find this extremely refreshing.
Over the past four or five weeks as we discussed options for the home and changed our minds constantly (it must be SO HARD for you guys to work with first-time builders), Kepler never displayed the slightest sign of unprofessional-ism and has been extremely informative and accessible at all times (sometimes very late at night).
Even when he was enjoying the experience leading up to, and having his first baby he was still extremely accessible throughout, despite us insisting his priorities lay with his family.
Thank you very much and we look forward to the next phase in the process of building our families new home.
I trust you are able to pass on our feedback to other relevant parties as you see necessary.
- Kent and Simone Walker, 2 May 2013.
"We have always admired McCarthy Homes but thought that they would be too expensive to use. When it came time for us to build our “retirement” home, we went through every single display home in and around Brisbane. On a whim we decided to have a look at the McCarthy Homes display at North Lakes just for a lark.
We were wanting to build an upside down house with the living, kitchen and master bedroom upstairs and the other bedrooms, study and laundry downstairs. This was not possible with a lot of companies and those who could accommodate this could not do a large verandah at the front of the house which was crucial to our wish list.
Once we spied the Urban, we knew we had found our company – McCarthy’s could do a large verandah and not only that, they could do it on a suspended concrete slab. We used the Eclipse design with a lot of modifications and after a bit of to-ing and fro-ing, finally decided on our plan.
Once we had everything finalised and it was time to start, the project went so smoothly. This was the first time we had ever built and we had heard all the horror stories about building. We had no problems at all – in fact we went away on three overseas holidays during the build!! We had total confidence in our Project Manager who kept us informed and up to date with the progress and also our Client Manager who was just so helpful and friendly.
The house was finished off beautifully and so much care was taken that you would have thought we were the only people McCarthy’s were building for at the time. The job was even finished two weeks earlier than planned which meant we were able to have our landscaping and driveway completed before Christmas.
We are so happy with our new home and we feel very proud to show it off to all our friends and family. We also get a real kick when people driving past slow down to have a look.
To anyone wanting to build a home you can be proud of, to work with such caring people that they feel like family, then you can do no better than McCarthy Homes. We wholeheartedly recommend McCarthy Homes."
- Debbie and Jeff Eustace, 23 April 2013, Banksia Beach
"Recently I started building with McCarthy Homes after an excellent sales experience.
After the contract was signed we spend a day with the in house colour consultant. This was a great experience where we were able to keep the existing fittings (which we were impressed with) or upgrade. In some parts we upgraded, and others left as the standard inclusions. We took the kids along and everybody contributed and had a good time. At no time did we feel pressured to upgrade but they had a great selection and we did upgrade where it suited us (must have the soft close toilet seat). Then we did the cabinets, electrical, data and security with specialists in their fields. Everybody was so helpful and couldn’t do enough to help.
Following this we did the final plans. We went back and forwards a few times but nothing was ever a bother. They were happy to accommodate all our changes even suggesting where we could do things better. At each step everything was costed and we were made fully aware of the costs throughout this process. Once the final plans were done it took 3 days to get council approval. That was quick. Then about 2 weeks later the block was cut and then we retained. I had some quotes but then decided I would give McCarthy Homes a go to quote of this work. I was really impressed that the MD of McCarthy Homes came out personally to look at the block. He suggested as somebody else had retained, that we put up a wall in a particular way, which ended up giving us back about 10m2 of land. Excellent service as I don’t know how to build a wall. Then there was the side that had a fence and a zero lot wall. He personally went over to the neighbor to ask permission and then got us back another 15m2 of land that otherwise would have been taken with retaining. I believe they went above and beyond the call of duty to get us the best result. Then a week later we had a slab. It moved fast.
We are now at the point where we have a frame, roof, doors and windows, and all is to plan. We have had an excellent client service manager who holds our hand and looks after us. Nothing is ever a bother, and I can be a little demanding at times. We keep making changes, that they accept, price and move forward with. We have a site supervisor who stays in touch, keeping us up to date with the build. I know what is going on at each step of the way and at this stage we seem to be ahead of plan.
I would like to finish by saying that having invested in McCarthy Homes for the second time I couldn’t be happier. They are an honest, old fashioned builder who builds to a quality. They are not the cheapest builder but I can assure they are the best value!! When you see things like the chippy running a straight edge over all the walls, and fixing up anything not strait, and the building supervisors picking up small issues that I can’t even see, I feel that I am going to have the best quality house in the street and a very reasonable price. For what we are paying we are getting an excellent result and couldn’t be happier.
If I had an issue the MD was a phone call away. But as it stands, the only reason I will need to call him is to say thanks for making my dream house a reality."
- Stephen Edridge, 12 November 2012
“We would highly recommend McCarthy Homes to anybody seeking a quality builder. Our experience building with McCarthy Homes was exceptionally positive, from contract through to hand-over stage. Six years on we love our McCarthy Home now more than ever and continue to receive very positive feedback from visitors about the quality of workmanship and finishings in our home, and its ‘perfect’ layout. McCarthy Homes will definitely be our builder of choice should we build again in the future.”
- Damien and Sarina Hobbin
"As someone who hasn’t built their own house but has had many houses built around me over the years, I have always dreaded the first signs of builders moving in as it means months of builders yelling across the street at each other, cars and truck left running outside my house, rubbish everywhere and loud radio music blaring all day. When you work from home it’s enough to make you move out until someone else’s house is built.
So it has been such a pleasant surprise to have McCarthy Homes build in my street. Your considerate policies to neighbours regarding no music, a clean site and general all-round courtesy have made what can’t help be a noisy operation as minimal an impact on the surroundings as possible. Your builders represent you at all times in a fantastic manner and demonstrate to me you are a company of character. I wouldn’t hesitate in placing you at the top of the queue to build my house in part due to this responsible policy."
- Simon Rowell, Wilson
"As a Project Supervisor within the building industry myself I found McCarthy Homes to be excellent both in the range of homes and layout options, including numerous McCarthy standard items which were costly extras with other builders. From the sales team to the Marketing and Construction Teams I found them both helpful and informative enabling the transition from the design stages through to the building stage to run smoothly and as stress free as possible.
The house upon commencement flowed through without any pauses in construciton until completion, indeed every weekend during our visits we were continually surprised at how far the house had progressed. I have had an umber of friends and family stay with us at our new home and they have all commented on the quality of the house particularly the fixtures and fittings.
- Paul McKee, John Dawson Electrical
"We are so happy we built with McCarthy Homes. This is our fifth home we've built over the years and this one has been hassle free. Once the plans came out from council, our Site Supervisor was introduced to us and we had a wonderful relationship in the building process. We were kept appraised each step of the way and the time frames he offered were met. At our six month maintenance, there were only a few minor items to be addressed and they were attended to without fuss. The quality of the workmanship has been great - we havent even had cracks in the plaster cornices! If I was to consider building again, I would certianly look at what McCarthys can do for me.
- Jeff & Judy Douglas
"Thank you very much for our lovely home, your motto is certainly true. Your staff is your business. Special thanks to gorgeous, patient Ross always efficient, helpful. Obliging Janet, Dynamo Natasha and Leonie who got the colours just right!
- Chris & Simon Lapari
"Attention Greg and Danny
I would like to thank you for the swift attention to my request for McCarthy Homes to have a look at a concern I had over water overflowing from the gutters during heavy downpours. Our house was completed approximately five years ago and as the water only came into the covered outdoor area during very heavy rain we did not contact you until it actually entered the bedroom.
I am really appreciative that after five years I came and asked for you assistance and within a week you and your team of professionals came to assess my concerns and within another week had modified sections of the guttering to resolve the issue.
- David M.
"I just wanted to thank you for all the work that you did for us in making our transition into the house go so well. Paul and I are extremely happy with how everything went and this of course was due to your wonderful organisational skills. Your customer service is second to none and we are really grateful to you personally."
- Angela Tonges
"We are really pleased with how everything came up in this last week, in particular, the skirting boards (thank you for your prompt attention to this last Friday Veronica). The quality of the overall finish is good and so far there is not a decision that we regret, infact, most we are absolutely thrilled with.
Veronica, I thought of you everytime I put something in a built-in cupboard and was reminded just how much I appreciated you advocating for the extra height for us at the very last minute - something we will notice every day for the next 20 years! This I'm sure will be one of many things that will remind us of the hard work you did to ensure we got what we wanted.
- Leanne and Ian
"Dear all at McCarthy Homes
We are just sending a letter of thanks to the whole team involved in the building of our house at Redland Bay. We have built with you before and were extremely happy but this build was even better, there was always someone onsite so that the build was constantly moving on in its stages, any concerns or needs were met by Veronica and dealt with promptly and professionally. The tradies were a fabulous bunch of guys with great work ethics. My needs and wants from a design point of view were met in the initial stages to give me the home that suited my individual needs and I generally feel that it has been a pleasure to deal with you again as a company. Right from the start we enjoyed working with Chris on our design getting the home that we wanted, I did 'tweak' it a bit' and change a few things about but have ended up with a great floor plan. Thank you for such a lovely experience and we look forward to dealing with you all in the future (if hubby ever lets me build again).
Julie & Peter
"Just a short thank you to say how much we appreciated your efficient and professional service at McCarthy Homes. We approached you with an issue we had with our home that was not directly the fault of McCarthy Homes, but you did not hesitate to come out and have a look. You then proceeded very quickly to arrange for our tiles to be repaired, free of charge, less than one week later. The tiler did a great job!
Once again we are extremely satisfied with the top quality service of McCarthy Homes and will continue to recommed you to friends and family wishing to build.
- Lisa and Michael Thomas
"I just wanted to pass on a thank you for some additional maintenance work your team has undertaken over the last few months. we built our home with your company in 2006 so we are well outside the maintenance period, yet when I contacted your offices to see whether there was a way of rectifying some shower tile problems and kitchen benchtop problems I was pleasantly surprised that it would be resolved. The follow-up service reinforces to us that our original decision to build with McCarthy Homes was the correct decision.
- Mark W
"I wanted to let the management at McCarthys know that we are very impressed by the service/ support that we have recieved from you maintenance/ handovers chief, Alan. He is very thorough and his communication skills are excellent. He is an asset to your company. We were also very impressed by the work carried out by John and Bradley who came in to do the repairs. They are extemely professional, have an obvious passion for what they do and left our house cleaner (and tidier) than prior to their visit. The maintenance work carried out has left us with a very positive image of McCarthy Homes and I would not hesitate to recommend your company to any potential client."
- Julie Y